Three ways to reach us

Contact Crashino Casino and Get Help Now

Live chat and phone answer in about a minute, e-mail in about two hours, every day of the week and at any hour.

Get help now 30x wagering applies. Bonus valid for 40 days. Min. deposit A$17.

Paid out today across A$54M in weekly withdrawals

788,461 A$

6,381 Players active right now across 16 venues

Crashino Casino Ltd. (C-51461, Malta) holds MGA licence MGA/B2C/455/2006 — one of the most rigorous regulatory frameworks in online gaming.

With A$207M paid to players each month and a weekly payout volume of A$54M, speed is built into the infrastructure — not marketed as a feature.

Every session and transaction is secured with 128-bit SSL encryption, independently audited by iTech Labs and eCOGRA for ongoing compliance.

Pick a channel

Choose the way you want to reach us

You will know which channel fits your question and how long the wait usually is.

Start a chat

Best for a password reset, a stuck game or a quick answer, with a person replying in about one minute at any hour, day or night.

Start chat

Sent something and no reply yet?

Best for documents, statements and anything you want in writing; write to [email protected] and expect a reply in about 2 hours.

Write to us

Prefer to talk it through?

Best for a payment you cannot find or an urgent account lock; call +61 2 3540 1914 AEST and a person picks up in about 1 minute.

Call us

Crashino Casino in Australia

Support Built for Players in Australia

One table settles the local phone, the clock we keep and who supervises the site.

How to reach us

Australian phone+61 2 3540 1914

Support time zoneAEST

LanguagesEnglish, German, French, Norwegian

Support e-mail[email protected]

Who supervises

Regulator and licenceMalta Gaming Authority, MGA/B2C/455/2006

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

When a reply falls short

A fair outcome, step by step

This is how Crashino Casino handles a complaint that a first answer did not settle.

Complaint with details

Send the full story to [email protected], with dates, amounts and any chat reference, so the desk can trace your case.

Your written reply arrives

Within two hours you get a written reply that names the person handling it and the outcome they propose.

Second look, then final

If you are still unhappy, ask for a senior review and reference your original complaint number for the file.

Take it to the regulator

When the casino's answer still fails you, take the case to the Malta Gaming Authority and cite license MGA/B2C/455/2006.

Your message is half written

Crashino Casino Department Addresses

Useful the moment your question fits one desk better than the general queue.

Account desks

General support and login[email protected]

Document verification[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints and escalation[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Operating details

Not anonymous: the company you deal with

By the end you will know exactly which company holds your account.

Company

Legal nameCrashino Casino Ltd.

Company numberC-51461 (Malta)

AddressTriq il-Kbira, Birkirkara

License

RegulatorMalta Gaming Authority

License numberMGA/B2C/455/2006

Contact

Support e-mail[email protected]

Crashino Casino timings

The wait you can actually expect

After reading this you will know exactly how long each channel takes to answer.

Live chat

Chat hours24/7 support

Chat first replyone minute

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail replytwo hours

Phone

Phone number+61 2 3540 1914

Phone waiting timeone minute

Six Common Answers

Straight answers before you reach out

Six short answers that settle who to contact, what to have ready and how we verify you.

trustWhy does support want my details before helping me?+

Because we match your account by e-mail address, name and date of birth, never by password. Have your player e-mail, full name as registered and date of birth to hand before you start a chat, call the line or send a message. Our staff will not ask for your password at any point.

trustCan I confirm which regulator licenses the casino?+

Can I confirm which regulator licenses the casino? Yes — Crashino Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/455/2006, issued under company number C-51461 (Malta). The operator is registered at Triq il-Kbira, Birkirkara.

trustCan I escalate a reply that leaves me unsatisfied?+

Can I escalate if the reply leaves you unsatisfied? Yes. Reply to the same thread or write to [email protected], and set out what you expected. If the outcome still fails you, the Malta Gaming Authority takes the complaint next.

trustWhere do I ask for a copy or deletion of my data?+

Where do I request a copy or deletion of my data? E-mail [email protected] from your registered address and state what you want. Requests are handled under the same rules that govern your account, and retention duties can limit deletion.

trustWhere does the waiting time for verification come from?+

Where does verification time go? Allow around 62 hours from the moment your photo ID, proof of address and payment method scan arrive. Checks run in queue order, so a sharp, unobstructed image of each document shortens the wait. Send them to [email protected].

trustDo I need to wait for normal working hours to ask?+

Do I need to wait for the desk to reopen? No. Live chat, the phone line and e-mail all run 24/7, including public holidays, on Australian Eastern Standard Time. Chat and phone usually connect within a minute; e-mail replies typically arrive within two hours.

Less back-and-forth, quicker fixes

Line these up and the desk can act on your first message.

Your registered e-mail address
Account username or player ID
Dates, amounts and references
A screenshot of the issue
The payment method you used